Legal

Privacy Policy

This Privacy Policy explains how Pro Tech AI (Pty) Ltd collects, uses, stores, shares, and protects personal information when you visit our website, contact us, or engage with our services. We handle personal information responsibly and in line with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

Effective date: 7 April 2026

1. Information we may collect

Depending on how you interact with us, we may collect:

  • Contact details such as your name, company name, email address, phone number, and the contents of your enquiry.
  • Business information that helps us understand your operational needs, project scope, or service requirements.
  • Technical and usage data such as IP address, browser type, device information, pages visited, and referring URLs.
  • Cookie or preference data where standard browser technologies are used to support site functionality or improve the user experience.

2. How we use personal information

We use personal information only where it is appropriate for our business activities, including to:

  • respond to enquiries and communicate with prospective or existing clients;
  • provide, support, and improve our services and website;
  • assess project requirements and prepare relevant proposals or recommendations;
  • maintain security, detect misuse, and protect our systems and business operations; and
  • comply with legal, regulatory, and contractual obligations.

3. Sharing of information

We do not sell personal information. We may share it only where necessary, for example with:

  • service providers who help us operate our website, communications, or business systems;
  • professional advisers or auditors where required for legitimate business purposes; and
  • regulators, law enforcement bodies, or other parties where disclosure is required by law or necessary to protect our rights.

4. Security and retention

We take reasonable technical and organisational steps to safeguard personal information against loss, misuse, unauthorised access, disclosure, alteration, or destruction. We retain information only for as long as it is needed for the purpose for which it was collected, or as required by law.

5. Your rights under POPIA

You may have the right to:

  • request access to personal information we hold about you;
  • ask us to correct inaccurate or incomplete information;
  • object to certain processing activities or request deletion where applicable;
  • withdraw consent where processing is based on consent; and
  • lodge a complaint with the Information Regulator of South Africa if you believe your information has been handled improperly.

7. Third-party links

Our website may contain links to third-party sites, such as LinkedIn. We are not responsible for the privacy practices or content of those external websites, and we recommend reviewing their policies before submitting personal information.

8. Updates to this policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, our services, or website operations. The latest version will always be published on this page with the updated effective date.